Although Western European market players continue to perform better in the eyes of consumers, the highest average performance improvement has been achieved in Eastern Europe this year; decreasing the gap between East and West Europe in terms of consumer satisfaction, said Vera Jourová, EU Commissioner for Justice, Consumer Policy and Equality on Friday, describing the results of a recent survey.
He explained that the efforts made by the European Commission and by the Member States on foodstuffs of differing quality are expected to further improve the situation in this respect.
As a result of the latest survey, only 53 percent of consumers are confident that businesses operating in the service sectors comply with consumer protection rules, while in the retail trade this proportion is 59 percent.
In most EU Member States, the Internet service and mobile phone services are still among the most problematic areas. About 20 percent of consumers have faced difficulties in these sectors over the past year. At least 10 percent of the respondents complained about television subscriptions, landline telephony, information technology technology and electronics sales, and rail and city traffic.
The biggest financial, financial or time-wasting sector this year was the financial services. At least 35 percent of consumers who face flat-rate insurance, mortgages, loans and credit, electricity and water supply have suffered serious damage. Consumers with difficulty in dealing with airlines, investment products and motor insurance have also reported significant damage.
Consumers are least concerned with real estate and second-hand cars. Only 38 per cent of consumers are confident that the providers of the real estate sector will comply with consumer protection rules, with 36 per cent for the used vehicle sector, reports the report.